Frequently Asked Questions (FAQ)

Welcome to the LujainAngel FAQ page! Here, you’ll find answers to common questions about our products, ordering process, shipping, returns, and more.

1. General Questions

What is LujainAngel?

LujainAngel is a USA-based online store that offers high-quality products with fast and reliable shipping. We only sell within the United States.

How can I contact customer support?

You can reach us via:

📧 Email: contact@LujainAngel.com

📞 Phone: +1 619 626 1750

📍 Address: 4383 Idaho St, San Diego, CA 92104, United States

2. Ordering & Payment

How do I place an order?

1. Browse our website and add your desired items to the cart.

2. Proceed to checkout and enter your shipping and billing details.

3. Complete payment securely using Visa, MasterCard, American Express

4. You’ll receive an order confirmation email with tracking details.

What payment methods do you accept?

We accept 

 

• • Visa

• • MasterCard

• • American Express

 All payments are processed securely.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations must be requested within 1 hour of placing the order. Contact us immediately if needed.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows for faster checkout, order tracking, and exclusive deals.

3. Shipping & Delivery

Where do you ship?

We only ship within the United States.

How long does shipping take?

– All our orders are delivered within 3 to 7 business days (Mon-Sat) once your order has been processed.

– We offer Free shipping for all orders

Shipping times vary based on location and carrier availability.

How do I track my order?

Once your order ships, we’ll send you a tracking number via email. You can also track your order in your LujainAngel account.

What if my order is delayed?

If your order is delayed, please check your tracking link for updates. Contact us if you need further assistance.

4. Returns & Refunds

What is your return policy?

We offer a 30 business days (Mon – Sat) return policy. Items must be:

✅ Unused and in original packaging

✅ Returned within 30 business days (Mon – Sat) of delivery

✅ Accompanied by proof of purchase

How do I start a return?

1. Contact us at contact@LujainAngel.com with your order details.

2. We’ll provide return instructions and an RMA (Return Merchandise Authorization) number.

3. Ship the item back to us following the instructions.

Who pays for return shipping?

If the return is due to our error (wrong/damaged item), we’ll provide a prepaid return label.

If you return for personal reasons (changed mind, wrong size, etc.), you are responsible for return shipping costs.

When will I receive my refund?

Once we receive your return, we will inspect it and process your refund within 10 business days. Refunds are issued to the original payment method.

Do you offer exchanges?

Yes! We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

5. Product & Warranty Information

Are your products covered by a warranty?

Some products come with a manufacturer’s warranty. Check the product page for details or contact us if you need warranty support.

What if I receive a damaged or defective item?

Contact us immediately at contact@LujainAngel.com with photos of the item, and we will send a replacement or issue a refund.

6. Privacy & Security

Is my personal information secure?

Yes! We use SSL encryption and secure payment processing to protect your data. We never store full payment details.

Do you share my information with third parties?

We only share necessary data with trusted third-party providers (e.g., payment processors, shipping carriers) to fulfill your order. Read our Privacy Policy for details.

How can I unsubscribe from emails?

Click the “Unsubscribe” link at the bottom of our emails or contact us to opt out of promotional messages.

7. Other Questions

Do you offer bulk or wholesale discounts?

Yes, we offer discounts on bulk orders! Contact us at contact@LujainAngel.com for details.

Can I write a review about my purchase?

Absolutely! We love customer feedback. You can leave a review on the product page or email us with your thoughts.

Still have questions? Contact us!

• Website Name: https://lujainangel.com/
• Email: Contact@LujainAngel.com
• Phone: +1 619 626 1750
• Contact Form: Click Here
• Address: 4383 Idaho St, San Diego, CA 92104, United States
• Business Hours: Monday – Saturday: 09:00 AM to 05:00 PM (GMT-08)
• Response Time: We aim to respond within 1 Business day.