Return and Refund Policy

At LujainAngel, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 30 business days (Mon – Sat) of receipt for a full refund. Below you will find all the necessary information regarding our return process.

Conditions for Returns

1. We  accept returns for defective and non-defective products. The product condition should be unused and new.
2. Return method: by mail
3. Customers do not have to pay for defective products or wrong products sent by us.
4. Customers have to pay the actual cost of return shipping when the customers purchased wrong products, it does not fit or they no longer want the item.                                                         
5. Return Period: Items must be returned within 30 business days (Mon – Sat) from the date you received your order.
6. Condition: The user has the right to return any item in one of the following cases:
   The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller. 
7. Packaging: Items should be returned in their original packaging to avoid damage during transit.

Non-Returnable Items

Certain items are not eligible for a return, including:

• Gift cards
• Sale items (unless they are defective or damaged)

How to Initiate a Return

1. Request a Return: To start a return, please contact our customer service team at Mail: Contact@LujainAngel.com or call us at +1 619 626 1750 with your order number and the reason for your return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.

Shipping Returns

• 4383 Idaho St, San Diego, CA 92104, United States

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

We Do not charge Restocking fees.

Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Processing Your Return

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.

Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 10 business days  (Mon-Sat) for the refund. Please remember it can take some time for your bank or credit card company to process.

If more than 10 business days (Mon-Sat) have passed since we’ve approved your return, please contact us at Contact@LujainAngel.com or call us at +1 619 626 1750

You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.

Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Contact Info

For any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

Business address:

• Website Name: https://lujainangel.com/
• Email: Contact@LujainAngel.com
• Phone: +1 619 626 1750
• Contact Form: Click Here
• Address: 4383 Idaho St, San Diego, CA 92104, United States
• Business Hours: Monday – Saturday: 09:00 AM to 05:00 PM (GMT-08)
• Response Time: We aim to respond within 1 Business day.